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FAQ's

 

 Payment Information 

  • All payment transactions are conducted through Westpac Bank Payment Gateway.

  • All prices are quoted in Australian dollars.

  • We do not accept Diners Club, all other major credit cards are accepted.


If you wish to purchase items off-line please feel free to either contact us by phone or visit our store which is located at:

Address:
Lions Den
22 Carter Street
Homebush Bay, NSW, 2127

Phone: 02 9648 3688

Business Hours: 
Monday - Friday : 8:00am-5.00pm

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VIP Member Benefits 

  • 10% off all full priced items online and instore, no further discount will be given on already reduced items. 
  • VIP members will receive on going newsletters and promotions by email and regular mail.
  • Priority Shipping
  • Regular promotional code offers
  • Access to the largest range of Holden Merchandise
  • Competitions and Giveaways

 


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Shipping Information 

Australia Deliveries - We aim to dispatch all orders within 3 working days*. Australia-wide delivery may take up to 3 working days after dispatch.
*During Sale periods please allow 5-7 days for your orders to be dispatched

 New Zealand Deliveries - We aim to dispatch all orders within 3 working days*. Delivery to New Zealand may take up to 7 working days after dispatch.
*During Sale periods please allow 5-7 days for your orders to be dispatched

Other International Deliveries - Please note that We now Ship to USA, Cananda and United Kindgom.
Please email lionsdenorders@suttonsparts.com.au to enquire about how you can place your International Order for recipients outside of Australia & New Zealand.
* During sale periods and busy periods, Please allow dispatch to be around 5-7 days and may be slightly longer due to order quantity.



 

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Delivery Costs 

Delivery costs will be added to the total of a flat rate charge of:
  • $17- Flat Rate : All States and Territories within Australia
  • $25- Flat Rate : New Zealand Standard Airmail

Insurance

Any insurance required will be charged an additional fee approx $AUD1 for every $AUD20 order value.
The Lions Den will take no responsibility for uninsured deliveries. If you have any further questions regarding GST or Shipping please email us at: lionsdenorders@suttonsparts.com.au

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Refund & Exchange Policy 

The following Refunds and Exchange policy applies only to orders delivered within Australia and New Zealand. The Lions Den wants its customers to be 100% satisfied with all products purchased through the Lions Den.
  • You can choose between a refund or exchange where goods are faulty, have been wrongly described, are different from a sample shown or do not do what they are supposed to.
  • We do not refund on discounted stock, sale stock, swimwear or underwear under any circumstances. We will happily exchange discounted or sale stock for size or colour only.
  • We will happily exchange current season stock.

Refunds


The Lions Den is committed to customer satisfaction and refunds will be made should any item of merchandise not meet your expectations - as outlined above. Any claim for a refund, as distinct from an exchange, should follow the guidelines outlined above. Specific reasons for a refund will greatly assist the Lions Den in developing quality merchandise meeting your requirements.
  • Refunds are only acceptable within 30 days of purchase with Proof of purchase to be shown.
  • All products must be returned in a saleable condition as soon as possible following purchase.
  • Appropriate packaging must be used to ensure that no in-transit damage occurs.
  • All returns will be inspected for authenticity prior to processing for refund.
  • The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.
  • Returned product postage will be at the cost of the Lions Den where a product is faulty, if you simply change your mind or decide you would like another colour or size the product postage will be at the cost of the customer.

Exchange


Should another product be required in place of that ordered and received, an exchange for a product of similar value will occur. Any differential in price will be handled via an adjustment using the customer's credit card details. Exchange can only be accepted within 30 days of purchase with Proof of purchase to be shown
  • Exchanges are only acceptable within 30 days of purchase with Proof of purchase to be shown.
  • All products must be returned in a saleable condition as soon as possible following purchase.
  • Appropriate packaging must be used to ensure that no in-transit damage occurs.
  • All returns will be inspected for authenticity prior to processing of exchange.
  • The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.
  • Returned product postage will be at the cost of the Lions Den where a product is faulty, if you simply change your mind or decide you would like another colour or size the product postage will be at the cost of the customer.

Please note the following when sending back items for refund or exchange:


Return of merchandise should be made via Australia Post mail only and addressed to:
Lions Den
PO BOX 196
Sydney Markets NSW 2129

To ensure prompt service for all customers it is important that all returns are packaged appropriately thus preventing any in-transit damage. The Lions Den is committed to prompt processing of the return.
Please note that when requesting a refund this refund will be issued via bank cheque, the cheque will be drawn and issued in the name of the person who placed the original order. Contact the Lions Den should you have any queries or concerns.

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